Appointment Reminders

Reminding patients of their appointments can greatly reduce the amount failed appointments in your practice.

Using SMS and email means that the message can be delivered, quickly and accurately to the patient. Also when you use automatic reminders, unlike a phone call, it takes no time away from your staff in the practice.

Like all correspondence in Dentally, any reminders sent will be kept in the patient’s correspondence history.

Manually reminding

If you choose to send your appointment reminders manually, you can send an SMS directly from the appointment in the Calendar by right clicking on the appointment and selecting Send SMS.

You will be shown a confirmation screen before the SMS is created, choose Send SMS and it will be sent.

Automatic Reminders

These will be sent the requested number of days before the patient’s appointment using a template you can edit in Practice Settings. Any patient who has been opted in to receiving SMS or Emails will receive a reminder.

You can find out how to set this up  here.

Last updated on 19th June 2018