Mandate Statuses

Direct Debit mandates can have a number of different statuses.

These are:

  • Pending Submission - the mandate has not yet been submitted to the customer’s bank.
  • Submitted - the mandate has been submitted to the customer’s bank but has not been processed yet.
  • Active - the mandate has been successfully set up by the customer’s bank.
  • Failed - the mandate could not be created.
  • Cancelled - the mandate has been cancelled.
  • Expired - the mandate has expired due to dormancy.