Payment Timings

Most payments using Dentally Pay take a total of five working days. The breakdown of the timeline is as follows:

Day 0 - Payment Creation

At this point the bill is created in our system and customer is emailed regarding the charge.

Day 3 - Customer Charge Date

Three working days after payment creation the customer’s account is debited.

Day 5 - Payout

Three working days after the customer charge date the funds will be paid into your bank account.


For a brand new customer the customer charge date will be four working days after payment creation, bringing the total timeline up to six working days. This allows an extra working day for us to set up the Direct Debit mandate with the customer’s bank.